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Privacy Policy

Last updated: 4 May 2026

1. Who We Are

Bala Hissar ("we", "our", "us") operates a restaurant in Bradford, United Kingdom, and provides an online booking system through our website.

If you have any questions about this policy, you can contact us at:

  • Email: contact@mybalahissar.co.uk
  • Phone: 01274 780951
  • Address: 46-50 Highgate, Heaton, Bradford, BD9 4BE

2. What Data We Collect

When you use our website or book a table, we may collect:

  • Full name
  • Email address
  • Phone number
  • Booking details (date, time, number of guests)
  • Any message or special request you provide

We may also collect limited technical data such as:

  • IP address
  • Browser type
  • Website usage data (via cookies, if applicable)

3. How We Use Your Data

We use your information to:

  • Process and manage your table reservations
  • Contact you regarding your booking
  • Respond to your enquiries
  • Improve our website and services

4. Legal Basis for Processing

Under UK GDPR, we rely on:

  • Contract necessity – to manage your reservation
  • Legitimate interest – to operate and improve our business

If you opt into marketing, we rely on:

  • Consent – for sending promotional emails or offers

5. Marketing Communications

If you choose to receive marketing:

  • You may receive offers, updates, or promotions
  • You can unsubscribe at any time by contacting us or using the unsubscribe link

We do not send marketing without your consent.

6. Data Sharing

We do not sell your personal data.

We may share your data with:

  • Email or booking system providers (for managing reservations)
  • IT and hosting providers
  • Legal authorities if required by law

All third parties are required to protect your data.

7. Data Retention

We only keep your data for as long as necessary:

  • Booking data: retained for operational and record-keeping purposes
  • Marketing data: until you withdraw consent

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Withdraw consent (for marketing)

To exercise your rights, contact us at contact@mybalahissar.co.uk.

9. Cookies

Our website uses only essential cookies required for basic functionality, such as enabling the booking system to work correctly.

We do not use analytics or tracking cookies.

If this changes in the future, this policy will be updated and you will be asked for consent where required.

10. Data Security

We take appropriate measures to protect your data, including:

  • Secure servers
  • Limited access to personal data
  • Protection against unauthorized access

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date.